Delivery Details
Charges
Shipping is FREE to all UK mainland addresses.
To have an order delivered outside the UK please email us for a shipping price.
Times
If we have the watch or jewellery in stock the delivery times are as follows:
UK - 3 days
Duties & Taxes
Any duties or taxes payable on purchase of Chronotrac products are the sole responsibilty of the purchaser. If the purchaser refuses to pay the duties/tax it is then the responsibility of the purchaser to pay all shipping costs for the return of the item(s).
Returns
If an item arrives damaged or is incorrect in any way, please return the item to us within 10 days and we will arrange for a complete refund or a replacement according to your own wishes. Should you wish to discuss any aspect of your order, please telephone our customer service department on 0800 78 345 87 or e-mail us at jeff@cityclocks.com for an immediate response to your query.
All claims for non delivery or other queries should be made to us within 21 working days from us receiving your order.
Guarantee
If you are not totally satisfied we offer a full 100% money back guarantee. The goods must be returned to Chronotrac within 10 days in the condition they were received.
All wrist watches carry a full 12 months parts and labour guarantee.
Acceptance of these Terms will not affect your statutory rights as a consumer.
We reserve the right to refuse to supply any order.
Section Menu
Clocks & Watches
- Barometers
- Carriage Clocks
- Granddaughter Clocks
- Grandfather Clocks
- Grandmother Clocks
- Long Case Clocks
- Mantel & Table Clocks
- Mercury Barometers
- Ship Clocks & Barometers
- Skeleton Clocks
- Wall Clocks
Latest News
City Clocks gets a web facelift. We've improved our site to give you the best online horology experience
Our Company
We have had many customers who have sent their comments across to City Clocks. Feel free to read what they think of our service.
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